We strive to be your preferred supply chain partner.
- Our new guiding principles have recalibrated our focus on the customer and we constantly strive to ensure a flawless customer experience.
- All manufacturing companies know that unforeseen issues arise, but we proactively seek to resolve them as quickly as possible.
- We aim for continuous improvement through our Voice of the Customer survey and Customer Scorecard metrics.
- Each CCC plant has a dedicated Customer Service Representative, reporting to a Regional Customer Manager (RCM). Each RCM has a direct hotline to their respective Business Unit General Manager to quickly escalate any customer issues unresolved at the local plant level.
- We are heavily investing in these areas and strive to be your number one preferred partner.
We ask for and encourage honest feedback.
Tell us how we’re doing: www.cccllc.com/always-made-right